Reservation in the Lemax system can have several different statuses:

Inquiry – There was no available capacity so you have to check with your supplier.
Option – An offer has been sent to the customer. We are waiting for his payment or confirmation.
Confirmed – Reservation that has been confirmed. You can change status into confirmed manually or automatically by entering a payment.
Finished – Services have been provided, and it is no more possible to change services or prices on reservation, although it is still possible to create all the documents or enter payments.
Cancelled – Reservation that has been confirmed before and later the customer cancelled the reservation.
Unrealized – Inquiries or Options that have never been confirmed.
On hold – Reservations that are on waiting list, waiting for transportation or for a hotel to become available.

Change reservation status

You can change reservation status in 2 different ways:

Choose Reservations from the main menu.

  1. Choose any of the reservation statuses (Inquiry, Option, Confirmed …) that you wish to see.
  2. Filter grid to find appropriate reservations.
  3. In the last column click the appropriate icon to change the reservation status.

-OR-

  1. Open a reservation for editing.
  2. In the Reservation details window find the Status field.
  3. Click the appropriate button to change reservation status.

List of possible status changes with icons:

Status Possible change
Inquiry Option potvrdi
Move to unrealized prebaciUNerealizirane
Option Confirmed prihvati
Move to unrealized prebaciUNerealizirane
Confirmed Finish zavrsi
Cancel storniraj
Finished Confirmed prihvati
Cancel storniraj
Cancelled
Unrealized Inquiry prebaciUNepotvrdjene
On hold Option potvrdi
Confirmed prihvati

Change reservation status for more reservations at the same time

  1. Choose Reservations from the main menu.
  2. Choose any of the reservation statuses (Inquiry, Option, Confirmed …) that you wish to see.
  3. Filter grid to find appropriate reservations.
  4. Use check boxes in the first column to select few or all reservations in order to change their statuses.
  5. Locate the Group actions drop down box and choose Change status option.
  6. The Change status window will appear.
  7. Choose one of the possible status changes, offered depending on the current status of selected reservations.
  8. Click OK to save changed reservation statuses.